The Wine Collector

Practical wine collecting advice from Steve Bachmann, Vinfolio's CEO

 
3
Jan
2009

Vinfolio: 2008 Achievements and 2009 Goals

Categories: Blogging/PR

I thought it might be useful to provide a recap on Vinfolio's progress in 2008 towards our overarching goal of providing "Fine wine, Finer service" to our customers/users and a perspective on what we expect to accomplish in 2009.  If you're not a customer or user of our software/websites, hopefully this will inspire you to become one.

Vinfolio's 2008 Achievements

  1. 2008 revenues grew about 50% over 2007, despite the negative impact of the economic crisis.  We were named the 4th fastest growing private company in the Bay Area by the San Francisco Business Times.
  2. Over 75% (by value) of the wine sold by Vinfolio in 2008 was sourced from private cellars.
  3. Our organization reached over 50 employees plus approximately a dozen full-time development resources in India (with our outsourcing partner).  Approximately a third of total employees and contractors are working in software development (maybe 4x over the end of 2007).
  4. A completely new (and still free) VinCellar, version 3.0, was released in July 2008 after 18 months of design and development.  We continue to enhance the application with updates every 45-60 days.
  5. Registered users reached over 43,000 by year end.  All but 2,000-2,500 of which occurred since we moved to a free usage model in September 2006 in lieu of our prior membership-based (paid) model.
  6. We further enhanced our already strong wine purchase-related guarantees with a new Price Match Guarantee.
  7. Our buying tools were expanded with a powerful wine alerts service that sends email notifications when wines matching saved search criteria hit Vinfolio's inventory.  This capability complimented our pre-existing RSS feeds.
  8. We launched several new collector services including Personal Cellar Manager and a Wine Investment Service.
  9. A new free website, WinePrices.com, was launched in October 2008 to provide comprehensive retail and auciton price data for wine (see press release).  A new iPhone application for this site will be launched in January 2009.
  10. A new Vinfolio Hong Kong operation was formed and staffed. See our new Hong Kong site (www.vinfolio.hk).
  11. A second U.S. warehouse was opened in November 2008 in Napa to accommodate growth and streamline operations.  Accompanying this, we added a second delivery van in the Bay Area and expanded Will Call hours in San Francisco to 8 pm Monday-Friday.
  12. A warehouse management system was implemented to facilitate more efficient operations and smoother fulfillment of orders.

Vinfolio's 2009 Goals

I'm excited about 2009 as changing markets create opportunities.  This is a representative list of some key objectives with the first and second being our top priorities.

  1. The Company and a majority of our software development resources are highly focused on a major new initiative that will transform how fine wine is bought and sold (for both individuals and the trade).  We are targeting a July 2009 launch and are more than 50% of the way through development.
  2. The bulk of the remaining technical resources (which we expect to further expand in the coming months) will develop further enhancements to VinCellar.  Our highest priorities are community-related and social networking features (including more blogger support, further integration with Facebook, adding Twitter integration, and potentially other social networking platforms).  Want a say in our plans?  Post your comments and requests in Vinfolio's Forums.
  3. Introduce money-making affiliate programs for bloggers and other third parties.
  4. Improve our site responsiveness and scalability of our server infrastructure.
  5. Innovate more in our wine marketing and merchandising programs such as our new 1-cent ground shipping offer.
  6. Overhaul our ecommerce checkout process to improve ease of use and launch a Hong Kong ecommerce site.
  7. Add mobile phone-based checkout capability.
  8. Introduce a major new co-marketing program with Napa/Sonoma wineries.
  9. Open our Hong Kong wine storage facility in Q1 2009 and, later in 2009, begin selling wine from inventory held in Hong Kong.
  10. Secure additional corporate partnerships with complementary businesses.  We are in discussions on four such partnerships currently that will impact 2009, one of which has already been signed.
  11. Get more customer feedback!  We'll be stepping up our surveying of customers but don't wait to be asked.  Post any product or site suggestions in our forums and feel free to email me at steve@vinfolio.com or to send a direct message to me via Twitter (@Vinfolio).

Thanks

To customers and current software/site users, thanks for your patronage and support.  We want you to be so satisfied that you can't resist telling your friends about Vinfolio (if we haven't reached that level with you, I'd love to hear why not and what else we might do).

If you're not a current customer or user, visit our sites (www.vinfolio.com, www.vincellar.com, www.wineprices.com, and www.vinfolio.hk) and register (it's free) for additional benefits.  Your registered email and password will then work on all sites.

19 comments:

Steve

Congrats on a great 2008. The new Vincellar is amazing and the level of service from your team continues to be fantastic on all counts. I can't wait to see what you have up your sleeve for 2009.

Mike

Posted by mike at Saturday January 3, 2009

You guys have a great business model. Your services are truly aimed at improving my experience.

Thanks

Posted by Mike V at Tuesday January 6, 2009

I'm very interested in the mobile service. You might also consider doing something with Twitter. Thanks for the great service in '08.

Michele B.

Posted by Michele Bordelon at Wednesday January 7, 2009

I can't tell you how pleased I continue to be with both the software and the service. Well done and keep up the good work!

Posted by Chris K at Wednesday January 7, 2009

Congrats! I couldn't be happier with the new Vincellar! It works and looks great!

Keep it up!

Posted by Carlitos at Wednesday January 7, 2009

Congrats on what you have accomplished, but don't overlook your failure - specifically complete failures in customer service, failures to respond to service requests... It's fine to increase offerings, but you should focus on actually supporting every "service" or it isn't a service at all.

Posted by Gary at Wednesday January 7, 2009

Thanks for the feedback (so far). On Twitter integration, this is being worked on as we speak. With regard to "service request" failures, Gary, do you mean our "quote request" offering or generally dealing with customer service? Please elaborate or just email me directly with more detailed feedback.

Posted by Steve Bachmann at Wednesday January 7, 2009

Steve, Over the last 2 yrs I have used Vinfolio to create a vino portfolio for future great evenings. I am looking forward to enjoying these benefits and the fruits of your hard accomplishments in the future, Go well in 2009!

Posted by Tim at Wednesday January 7, 2009

Steve
I believe you have been doing a great job, your contributions to increase my knowledge and inventory review are extremely good and useful. So thanks and encourage you to continue in the same way and welcome your goals for this year.

Alberto

Posted by Alberto Calle at Wednesday January 7, 2009

Keep up the good work. I've enjoyed all the great service and offerings and look forward to more in the future. In addition to adding Twitter integration, getting My VinCellar working properly on Facebook would be nice too.

Posted by John at Wednesday January 7, 2009

Happy New Year Steve,

It is wonderful to hear of your successes. I'm sure it comes from good insight, establishing a solid business model and from great customer service. I am new to your company and to collecting of fine wines. I hope to have a long standing relationship with Vinfolio

Posted by Gerald Pieroni at Wednesday January 7, 2009

Awaiting with all eagerness your new development in Hong Kong. Keep up the good efforts!

Posted by Stephen at Wednesday January 7, 2009

I also agree that this is the best wine storage/info site around. ...and the price can't be beat. One of the reasons I buy from Vinfolio is just to support the company, because it offers so much for free. More direct feeds to reputable reviews would be great. Mobile integration would also be a big gain.
Thank You!

Posted by Pierre at Thursday January 8, 2009

Hi Steve,

Congrats on the new site. I am one of your original "paid" customers. I like all of the drill down capabilities and have learned how to navigate. I would like to give you some feedback for improvement. I was intrigued by your match policy, as I have found wine prices from your site to be more than some of the companies that I do business with on a daily basis. Also, there were several times when I tried to reach someone and nobody called me back. I thought that you should know.

Have a great day,

Rob.

Posted by Rob Lang at Thursday January 8, 2009

Steve
Great job, useful and update information I encourage you to continue your efforts in order to share your knowledge

Alberto

Posted by Alberto Calle at Thursday January 8, 2009

I have been recommending Vinfolio to friends in Hong Kong and they are excited about it. We only wish there was Vinfolio integration with CellarTracker!. CT already has Twitter and iPhone aps and is the largest database for wine information in the world. It is also the finest, most robust cellar management tool available. I would not even know about Vinfolio if not for Cellartracker because it integrates WineSearcher, Winebid, Winezap and returns results for wines that Vinfolio offers, too. Talk to Eric LeVine. Make it happen!

Posted by Robert at Thursday January 8, 2009

A few more responses:
1. Our Facebook app (My VinCellar) is also being fixed as we speak. May be released as early as tomorrow.
2. With regard to customer service, I'm surprised about lack of service call backs but would suggest emailing service@vinfolio.com as an alternative. If an issue cannot be resolved on the phone or a single email exchange, we create a "case" for it in Salesforce.com to ensure it does not fall through the cracks. Or just pick up the phone and call me if the process fails you (and I'll make sure the process is fixed).
3. With regard to Cellartracker, I would respectfully disagree with the comment that Cellartracker is a better cellar management app. Robert, have you used the new VinCellar (released this past summer) or really done a feature comparison recently as your comment implies that you have not? VinCellar's functionality, features, user interface, and content (other than community tasting notes at the moment), are all superior on any objective basis. We also integrate with other wine search engines and offer support services other software providers don't (free data entry and invoice scanning into VinCellar for priority customers' non-Vinfolio purchases and $1.00/line item otherwise; on-site inventorying service ($2.50/bottle) to populate your VinCellar account if you don't want to yourself). Having said all of the above, I am always open to cooperation with Cellartracker or application or data providers in the wine space. CT's Twitter integration was released only in the past few days and ours was already under way (and will be released soon too - see prior comment). We have a full team of developers who will be continuing to enhance VinCellar on an ongoing basis. It is a strategic product for us and we are committed to ensuring it is a compelling choice amongst competitive alternatives.
4. On the price match policy, prices change everyday so it is impossible to monitor all of them but we have literally gone through our inventory wine by wine to ensure we are price competitive. If there's a wine someone else is selling for less, then just invoke our guarantee as the other benefits we provide to buyers far outweigh those available from anywhere else.

Posted by Steve Bachmann at Thursday January 8, 2009

Steve,
Thanks for making Vinfolio such a great site and providing these incredible services. I was a paying member from early on and I considered investing in your previous round. So I am a fan...
Having said that, I wish that the site was faster and reliable. These two items are definitely missing and it is extremely annoying when things just don't work. As you can see we are depending on VF to work. As we speak on 1/13/2009 the site bounced up and down a few times in the early afternoon and when it came back up, not all aspects of the DB were available.
Good luck and Best Regards,
Thanos triant

Posted by Thanos Triant at Tuesday January 13, 2009

Our engineering team is aware of the issues we had today and have put in some fixes that should address the site availability. Part of the problem was a web bot that went out of control while crawling our site. This exposed some vulnerabilities that we are working to fix.

Long term we are working on several enhancements that should affect the stability of the site including a faster wine store implementation, clustering, and distributed caching. We are moving quickly in this area and should be rolling them out over the next few months.

Posted by Steve Bachmann at Tuesday January 13, 2009






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