Between changing weather conditions, occasional mishaps by Fedex/UPS, and deliveries being attempted when no adult is there to sign for them, there are plenty of factors for a retailer to consider when defining a comprehensive wine shipping policy.
I believe
Vinfolio’s shipping policy sets the “gold standard” in protecting our customers’ wine during shipping.
Read it and tell me if you agree.
Or, if you have suggestions for improvement, post a comment or email me.
A few further observations on our policy:
- Our policy is not mandatory. It’s a “policy” consisting of a set of related recommendations. You can override the policy at your own risk. After all, it’s your wine when it’s shipped, not ours.
- Fedex tracking numbers are emailed automatically when a shipment is picked up (we use Fedex exclusively). Any Fedex problem making a delivery automatically generates an “exception” email to both our customer and Vinfolio’s Customer Service department. We investigate each one by calling or emailing our customer and/or Fedex.
- Free shipment insurance – Wine in transit (via Fedex, our delivery van, or a freight forwarder) is fully insured for up to $250,000 when arranged by us.
