When is my wine available?
Fine wine, finer serviceYour in-warehouse wine purchases
In-warehouse orders placed before noon Pacific time on a business day will be available for shipment, will call pick-up or delivery by 3 pm the same day in our Napa warehouse, or 5pm the same day in our San Francisco warehouse. In-warehouse orders placed after noon on any day will be available by 3 pm of the next business day in Napa or 5pm the next business day in San Francisco.
Your wine in our San Francisco storage facility
- For 12 or fewer unique wines, requests received by noon on a business day will be available for shipment or warehouse pick-up by 5 p.m. the following business day.
- For more than 12 unique wines, 2 or more business days notice is required for shipment or warehouse pick-up.
- If you would like to have your wine delivered, requests must be made two business days in advance of requested delivery date.
Your wine on pre-arrival
You may check the wine you have on pre-arrival by going to your VinCellar account and clicking on the pre-arrival tab. Each wine ordered from Vinfolio has an estimated date of arrival. Occasionally, logistical delays beyond our control occur which push the actual delivery date beyond these original estimates. Your wine is guaranteed (read our 125% pre-arrival delivery guarantee ) but please feel free to call Customer Service if you have questions. Once it arrives it is added to storage automatically and you are notified by email.
